Article 1: Définitions
Each capitalized term herein has the meaning given to it in its definition which appears in the
previous article:
« GENERAL TERMS AND CONDITIONS OF USE » (GTCU) désigne le présent document.
« CLIENT means the person who has stayed in a Gî tes de France approved accommodation and who writes a review of it.
« PROPRIETAIRE » désign the person who owns a hébergement diffusedé on one of the sites of the
réseau Gîtes de France.
Article 2: Scope of application
Reviews are now a major element in the process of finding information and making decisions for internet users. They also offer a particularly rich source of information for owners in the continuous improvement of the quality of their services, as well as in the development of the quality of their customer relations.
These General Terms and Conditions of Use (GTCU) cover the principles and rules for collecting, moderating and returning customer reviews online.
Article 3: Information for internet users
Gîtes de France établishes principles and rules for collecting, moderating and returning reviews with which
customers must comply in order for their reviews to be accepted and published.
The provision of advice does not give rise to any benefit or financial consideration for the customer.
The provision of advice does not give rise to any benefit or financial consideration for the customer.
The provision of advice does not give rise to any benefit or financial consideration for the customer.
The provision of advice does not give rise to any benefit or financial consideration for the customer.
3.1 Independence – The operations of collecting, moderating and returning reviews are totally
independent of the operations of advertising and selling products and services carried out on the site.
3.2 Accessibility – The T&Cs are displayed when the review is collected; their validation is
performed by a checkbox when the review is submitted.
3.3 Acceptance – By validating a box à tick during the dépôt of the first review, the customer formally accepts
the GCU. On this occasion, he/she also certifies:
- that he/she is a natural person,
- that he/she is not in a situation of conflict of interest,
- that he/she has personally had the experience of consuming the day for which he/she is submitting the notice,
- that he/she is not a member of a professional association,
- that he/she is not a member of a professional association,
- that he/she is not a member of a professional association
- attach to its opinion only items (documents, photos, etc.) of which it is the actual
owner and/or holder of the rights of use,
- agree to be contacted again for verification purposes.
Gîtes de France will reject opinions that do not comply with these principles.
Gîtes de France undertakes:
- à that for each contract registered; by Gîtes de France, the customer can leave his review
après his séjour on the accommodation he has occupied,
- à there is no selection of customers based on their perception of their experience (positive or negative) or their characteristics (e.g. fringe customers),
- à - there is no selection of customers based on their perception of their experience (positive or negative) or their characteristics (e.g. fringe customers),
- à - there is no selection of customers based on their perception of their experience (positive or negative) or their characteristics (e.g. fringe customers);There is no misrepresentation or deception regarding the object being advertised (the reference to the accommodation is shown on the online form);The author of the notice may request that it not be published (tick the box at the end of the notice form).
3.4 Contact – Gîtes de France is likely to contact the customer à purposes of verifying
the
authenticity&e; of the review. Should the latter fail to respond to the verification operations, its notice may be withdrawn.
3.5 Intellectual property – The customer cède à gratuitously and exclusively the totality of the rights of
reproduction, representation, translation, the right of use, the right of exploitation, the right
of adaptation and the right of distribution of the notices that he publishes.
Article 4: Collection process
4.1 General principles – The general objective of the collection process is to collect customer opinions in an objective and verifiable manner. It ensures that no bias can be introduced by any of the parties involved. It ensures that the customer is able to express an opinion on a day-to-day experience that he or she has had, with full knowledge of the procedures involved and without the collection process influencing his or her opinion in any way.
In order to avoid conflicts of interest, authors who have interests related to the subject under review are excluded.
Finally, opinions are sought from customers who have stayed in Gîtes
de France, dématérialised rental contracts à l’appui, réservations faîtes via www.gites-de-
france.com, auprès de nos centrales de réservation ou dans certains cas directement auprèsès des propriétaires
4.2 Finalité – Reviews are collected à various purposes and in particular:
- évaluer customer satisfaction following à their séjour,
- compare customer reviews of different accommodation in order to help internet users in their
déservation decision,
- promote the G’offer Gîtes de France.
4.3 Protection of personal data – Gîtes de France complies with the legislation on the protection of
personal data in force.
4.4 Identification of the author of the notice – A notice must contain the following attributes,
which attest to its author's experience, and which are collected during the collection phase by :
- the identification of the customer, the author of the review,
- the date and time of the customer's review,
- the period of the review,
- a structured questionnaire.
The customer also agrees to be contacted again for the purposes of verification, additional information...
4.5 Structuring the content of reviews during collection – Gîtes de France gives customers the opportunity
to describe their consumer experience in their own words and language. However, they are asked to:
- comply with regulations, particularly those relating to consumer protection,
competition law, press law, intellectual property, etc.,
- not copy or reproduce any of the information provided. not to copy other people's comments or opinions,
- to post an opinion that is legible, clear and understandable by everyone,
- to avoid text messaging, spelling mistakes, coarse or vulgar language, or abbreviations (e.g. "c" instead of "c'est", "ki" instead of "qui"...),
- to post an opinion that is legible, clear and understandable by everyone,
- to post an opinion that is legible, clear and understandable by everyone,
- to avoid text messaging, spelling mistakes, coarse or vulgar language, or abbreviations (e.g. "c" instead of "c'est", "ki" instead of "qui"...),
- to post an opinion that is legible, clear and understandable by everyone...),
- to respect text length restrictions,
- to ensure à that the terms used are as neutral as possible.
4.6 Collection form – Gîtes de France provides the customer with a questionnaire covering the séday.
Gîtes de France does not steer the opinion in one direction or another. The customer can describe his or her experience of the séday in his or her own words and language.
4.7 Verification processes and tools during collection – Gîtes de France has developed processes
for verifying collected content to ensure that it complies with the principles and rules. These processes combine automated tools with manual verification processes.
- user behaviour,
- comparison of the rating awarded with the average,
- examination of the language used in the review.
On the basis of these analyses, Gîtes de France immediately sets in motion the process of moderating and restoring non-problematic content. Indeed, speed plays a vital role in a positive customer experience and in the relevance of published content.
Reviews expressing customer dissatisfaction with the customer's experience are not considered as potentially problematic content.
From the point of view of the customer's satisfaction with the customer's experience, it is important to ensure that the content published is relevant to the customer's needs.
5.2 Moderator – The moderator is responsible for applying the rules for moderating customer reviews. Customer reviews are moderated within a maximum period of one month from the date on which the review is published. Gîtes de France will remove images (photo, video, ...) accompanying reviews if the author does not have the Article 6: Restitution of opinions The right to reply is granted free of charge to the owner. Article 7: Dissemination Gîtes de France cannot be held liable for any direct or indirect, material or immaterial prejudice suffered by the author of the opinion and/or third parties as a result of the use of this tool. Gîtes de France cannot be held liable for any direct or indirect prejudice suffered by the author of the opinion and/or third parties as a result of the use of this tool.
.
Article 10: Entry into force
Article 5: Modération
5.1 General principles – The purpose of moderation is to ensure that the content collected complies with French law and the General Terms and Conditions of Use of the site, with a view to publishing, rejecting or deleting this content.
The same moderation process applies to all opinions, whether positive or negative.
Finally, moderation is carried out a priori and a posteriori by moderators.
The moderator can:
- access the integrity of the content of the review collected,
- access the information relating to the identity of the customer,
- access the information relating to the identity of the customer,
- access the information relating to the identity of the customer,
- access the information relating to the identity of the customer,
- access the information relating to the identity of the customer,
- access the information relating to the identity of the customer,
- access the information relating to the identity of the customer,
- access the information relating to the identity of the customer,
- access the information relating to the identity of the customer;identity of the author collected at the time the notice was sent so that, if necessary, you can contact the author,
- access all information relating to the identity of the author collected at the time the notice was sent so that, if necessary, you can contact the author,
- access all information relating to the identity of the author collected at the time the notice was sent so that, if necessary, you can contact the author,
- access all information relating to the identity of the author collected at the time the notice was sent so that, if necessary, you can contact the authorto obtain all the information relating to the history of the notification,
- to assist accommodation owners with the drafting of the notification,
- to obtain the information relating to the history of the notification,
- to assist accommodation owners with the drafting of the notification,
- to obtain the information relating to the history of the notification;responses to customer reviews,
- respond to problematic reviews,
- refuse to publish problematic reviews by rejecting them.
5.3 Characteristics of moderation – Moderation is independent of the content of the notice (rating
or textual content). It is carried out both a priori and a posteriori, in accordance with the law and the GCU.
Customer reviews are moderated within a maximum period of one month from the date on which the review is published.
Customer reviews are moderated within a maximum period of one month from the date on which the review is published.
Customer reviews are moderated within a maximum period of one month from the date on which the review is published.
Customer reviews are moderated within a maximum period of one month from the date on which the review is published.
Customer reviews are moderated within a maximum period of one month from the date on which the review is published.
5.4 Right of withdrawal – The author of the notice may exercise his right of withdrawal
with Gîtes de France leading to the cessation of publication of his notice. The notice will nevertheless remain registered in Gîtes de France's databases.
On the other hand, it is not possible for the author of a notice to modify it once it has been published.
It is not possible for the author of a notice to modify it once it has been published.
5.5 Rejection of the notice – The author of the notice is systematically informed of the rejection of his notice and the reason
for the rejection, where applicable. Following this, Gîtes de France must give the consumer the opportunity
to rectify his rejected notice in order to submit it à again à the modération.
5.6 Reasons for rejecting a customer notice – A customer's notice may be rejected, in particular for the following reasons
:
- if Gîtes de France considers that its civil or criminal liability may be incurred,
- if the textual content contains profanity or obscenities,
- if the information relating to the customer's identity is incomplete or incomplete,
- if the customer is not aware of any of the information relating to the customer's identity,
- if the customer is not aware of any of the information relating to the customer's identity,
- if the customer is not aware of any of the information relating to the customer's identity,
- if the customer is not aware of any of the information relating to the customer's identity,
- if the customer is not aware of any of the information relating to the customer's identity;identity of the author contain insults or swearwords,
- if the textual content contains algebraic characters or a series of words without any meaning,
- if the content (text, document, image, etc.) contains a series of algebraic characters or a series of words without any meaning,
- if the content (text, document, image, etc.) contains a series of algebraic characters or a series of words without any meaning,
- if the content (text, document, image, etc.) contains a series of algebraic characters or a series of words without any meaning...) is unrelated to the subject being noted,
- if the attributes of the notice contain concrete evidence of conflicts of interest,
- if the textual content is poorly written to the point of being unintelligible,
- if a customer makes an inappropriate comment about another piece of content or its author,
- if a customer makes an inappropriate comment about another piece of content or its author,
- if a customer makes an inappropriate comment about another piece of content or its author,
- if a customer makes an inappropriate comment about another piece of content or its author,
- if a customer makes an inappropriate comment about another piece of content or its author,
- if a customer makes an inappropriate comment about another piece of content or its author; if a customer makes an inappropriate comment about another piece of content or its author,
- if the textual content intended for publication contains personal information, such as the name or first name of individuals, a telephone number, a specific physical address or an email address,
- if the textual content contains a credit card number, a passport number, a passport number or a passport number,
- if the textual content contains an inappropriate comment about another piece of content or its author,
- if the textual content contains personal information, such as the name or first name of individuals, a telephone number, a specific physical address or an email address,
- if the textual content contains an inappropriate comment about another piece of content or its author,
- if the textual content contains an inappropriate comment about another piece of content or its authorcredit card number, social security number, bank account number or any other information likely to lead to identity theft,
- if the textual content indicates that the customer has not completed his or her consumer experience,
- if the textual content includes a call for legal action,
- if the textual content includes a call for the customer to take legal action,
- if the textual content indicates that the customer has not completed his or her consumer experience,
- if the textual content indicates that the customer has not completed his or her consumer experience,
- if the textual content includes a call for legal action,
- if the textual content indicates that the customer has not completed his or her consumer experience,
- if the textual content indicates that the customer has not completed his or her consumer experience,
- if the textual content indicates that the customer has not completed his or her consumer experience legal action,
- if the content mentions websites, hyperlinks, URLs, email addresses or telephone numbers, including those of the customer,
- if the textual content is clearly spam,
- if the elements describing the consumer experience are not filled in.
rights to use the illustrated inputs déposed with the review.
6.1 General principles – Notices shall be returned within a maximum period of one month from the date
of withdrawal, inclusive of moderation.
Return constitutes:
- a display of all notices, with the exception of those rejected by the moderator,
- a chronological display in relation to the date of the day,
- transparency of the calculation principles for aggregating scores,
- a display of information on the author of the notice à côt of each notice.
Gîtes de France displays all reviews, whether positive or negative, as long as they comply
à with its principles and rules and have not been rejected during the moderation process.
Gîtes de France is not selective about the reviews it publishes. Each opinion is presented in its entirety.
Each opinion is presented in its entirety.
6.2 Ratings – All the overall ratings of the reviews are aggregated into an overall summary rating per
hosting, calculated using a simple mathematical average, together with the total number of reviews
that it aggregates. This score only takes into account the scores of notices submitted within a period of less than or equal to the two-year period of validity.
The global score is calculated by dividing the total number of notices by the total number of notices submitted.
The overall score is also accompanied by a label that qualifies the score achieved by the accommodation.
Here is the correspondence for overall scores between 3.5 and 5:
3.5 including 4 : Good
4 including 4.5 : Very good
4.5 including 4.9 : Excellent
5 : Superb
Gîtes de France will not label overall scores below 3.5.
6.3 Information on the author of the review – Gîtes de France distinguishes between profile information visible to
the public and all the information provided by the customer when submitting the review :
the customer has control over the dissemination of his or her personal data,
the settings protect the customer's privacy and identity,
the owner's public right of review is validated for each review.
By accepting these T&Cs, the customer consents to the following information being published:
- his or her pseudonym,
- the dates of his or her stay in the accommodation,
- the reason for his or her stay (stay with family, stay with friends, etc.).
6.4 Owner's right of reply – Gîtes de France allows the owner whose accommodation is
évaluated; to reply publicly to notices in order to :
thank the customer for their contribution,
give their version of events,
indicate any changes introduced since the customer wrote the review.
Owners' responses are moderated by Gîtes de France under the same conditions as the
customer reviews and in accordance with the principles and rules set out in the GTCU.
They will be published within seven calendar days from the date of receipt of the notice by the customer,
and will be attached to the notice in question. Each response is displayed on the site under the review in question.
6.5 Criteria for deleting reviews after publication – &At the request of a review author, Gîtes de
France offers the possibility of deleting his or her review, while retaining traçabilité à purposes of subsequent
verification.
Gîtes de France retains personal data for no longer than is necessary for the purposes for which it was collected;the purposes for which they are collected, in accordance with the provisions of the Act of 6 January 1978 as amended by the Act of 6 August 2004. Gîtes de France takes into account the legal obligations to delete personal data and the maximum retention period for files containing personal data.
When there is a change of ownership and/or a complete novation of an establishment, or a change in the
substantial characteristics, or when there is a change in the
substantial characteristics of an establishment, or when there is a change in the
substantial characteristics of an establishment, or when there is a change in the
substantial characteristics of an establishment, or when there is a change in the
substantial characteristics of an establishment;Gîtes de France may delete and archive notices relating to the accommodation in question.
Gîtes de France will retain a history of any notices removed from the site, any records attached to the
notices, and the reason for their deletion for a period of at least one year
from the date of deletion of the notice.
Gîtes de France may remove and archive notices relating to the accommodation in question.
6.6 Retention period for notices – Notices are retained for a minimum of 2 years, unless the author of the notice exercises his
right of withdrawal.
6.7 Loss of the right to post a notice for the author of a notice recognised as illicit or inappropriate
après modération – In the event of the identification of an author who has posted one or more notices recognised as being
illicit or inappropriate after modèThe author will not be held liable for any breach of the terms and conditions set out in the following paragraphs;cédemment, Gîtes de France will cease to solicit its opinion and
suppress all comments linked to the customer concerned.
This document applies to reviews collected by Gîtes de France for the following websites:
- www.gites-de-france.com
- http://chambredhotes.gites-de-france.com/
- http://ville.gites-de-france.com/
- as well as Gîtes de France départementaux and régionaux websites.
The customer gives the various rights à Gîtes de France to distribute all of its comments.
Article 8: Liability;
Gîtes de France provides a tool designed to collect the opinions of its customers. This tool is provided as is. Gîtes de France makes no warranties of any kind about this tool, its content or its performance.
Gîtes de France cannot be held liable for any direct or indirect, material or immaterial prejudice suffered by the author of the opinion and/or third parties as a result of the use of this tool.
Article 9: Interruption
Gîtes de France reserves the right to terminate, without prior notice or compensation, its customer review tool.
Gîtes de France reserves the right to modify these GTC at any time.